How to access your online accounts

Accessing Your Account

We are pleased to offer several options to access your account any time of day or night. You will be able to schedule payments, review your account history, update your contact information, contact your property manager, submit non-emergency maintenance issues, include photos with requests, and more.

Each household member can make their individual account with a unique email address. If an account has not been created an account already, you will need your account number and verify code when registering for the first time.

Customer Phone App

From Google Play or the App Store, search and download the rmResident app.

Enter:

  • Company Code: prpalaska
  • Community: PacRim Properties LLC
  • Click 'Sign up' to create an account
  • Enter your account number

  • Enter your verify code

    Don't know your account number or verify code? This is provided in your welcome letter, or contact us at info@prpalaska.com or 907-563-3345

Customer Web Portal

Navigate to the online portal here (or www.prpalaska.com > LOGIN)

Select:

  • Location: PacRim Properties LLC
  • Click 'Sign up' to create an account
  • Enter your account number
  • Enter your verify code
  • Don't know your account number or verify code? This is provided in your welcome letter, or contact us at info@prpalaska.com or 907-563-3345

Payment Options

  • Online with Customer Phone App or Customer Web Portal (see log in and enrollment instructions above)
    • Payments made with Checking or Savings accounts are FREE!
    • We also accept most major credit and debit cards (fee charged)
    • Available at your convenience 24 hours a day
    • Posts to your account immediately
    • Make one time payments or schedule reoccurring payments.
  • CashPay:
    • To use this option, please contact our offices to receive a CashPay Account number
    • Find a CheckFreePay location here (Participants include WalMart, Fred Meyer, and thousands more nationwide)
    • Provide the following instructions to Agents:
      • Select “PayLease Community Payments” to make a bill payment. Payments do not go to the name of the property but are processed under the PayLease name only.
      • Enter the customers PayLease Account ID #
      • Collect their payment, instruct resident to keep their receipt. All payments are to be processed via the CheckFreePay system. MoneyGram is not an authorized provider for any PayLease bill.
  • In-person or by drop box at 405 West 27th Avenue. Drop box payments are posted the following business day, please plan accordingly for holidays and weekends. NO CASH ACCEPTED.
  • By mail to PacRim Properties 405 W 27th Avenue Anchorage, AK 99503. Payments are credited when received not postmarked, so please plan accordingly.

Maintenance Requests

Emergency Maintenance

IF YOU ARE IN DANGER CALL 911

Our call center is available 24 hours a day 7 days a week at (907) 563-3345

Non-emergency Maintenance

Log into Customer App or Customer Web Access and submit a request. This will keep a record of your request on your online account. You will also have an opportunity to add photos and video. You may also e-mail us at info@prpalaska.com or contact us at (907) 563-3345

Current Contact Information

Please take a moment to review that we have current contact information on file. For the best customer service please make sure we have a good e-mail address.